lvjewellery

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Home / Returns Information

Returns Information

We offer a no fuss 14 day return policy

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We want you to be happy with your purchase. If you're not, just return the product to us following the instructions below, and we'll exchange or refund the cost of the item. Please see below for exceptions to this policy

Products should be returned, together with the Delivery Note within 14 days, in original undamaged packaging, with labels still attached, with all the accessories, parts, instructions and any free gifts.

If we find that a product has not been returned to us in fully resaleable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. 

Goods must be returned by recorded delivery, return postage will be at the buyers own expense unless the item has been damaged in transit.

If goods are lost in the post, you must agree to our reasonable requirements for tracking the delivery (such as showing us the proof of posting) before we can give you a refund.

Exceptions: for reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: earrings/pierced jewellery, rings including patterned wedding rings made to size, or jewellery that has been customised in any way including inscriptions

This does not affect your statutory rights. 

 

If you have any questions regarding our returns policy or would like to obtain a returns number please call on 07804 621161